FOBE FAQs

FOBE Unlimited


How does FOBE Unlimited work?

In our FOBE Unlimited subscription you choose your favorite from our complete range of luxury handbags. Dior and Celine are only available to you in the Unlimited subscription! Every two months you can choose your new bag from the currently available collection or continue to wear your favorite It-Bag as long as you like.

Key Facts
  • Costs: 119€ per month
  • Your subscription starts immediately after completion
  • You choose a luxury bag from our entire collection - incl. Dior and Celine
  • You will receive your selected It-Bag within 3-5 working days
  • After two months you can exchange your bag for the first time for a new It-Bag or continue to wear your current model
  • Free shipping and insurance of the bag with FOBE CARE
  • Two months notice to the end of a contract month
  • Minimum 3-month terms

How do I get my return label?

We will send you a return label closer to the exchange date via email.


When will I receive my first bag?

We will ship your bag securely via DHL within 3-5 business days after your FOBE Unlimited subscription account details have been verified.


How can I choose my next bag?

After two months of wearing, we will inform you by email that you can choose your next bag. At the same time, the selection option for a new bag will be activated in your customer account. In addition, you can always see in your customer account, when the next exchange is possible.


Can I keep my bag for more than two months?

Yes, because with your FOBE Unlimited subscription the exchange is optional after two months. You can continue to carry your bag and have the flexibility to exchange it for a new favorite model after two months with your current bag.


When do I get to choose a new bag?

You can choose your new favorite bag after two months in the FOBE Unlimited subscription.


Why is my favorite bag not available?

Since we are a sharing platform, it can happen that your favorite bag model is currently on the move within the community. Tip: Be sure to check our website regularly. We update our stock several times a day :-)
If necessary, we'll be happy to work with you to find an alternative that you'll be happy with.


Can I exchange my bag earlier?

Unfortunately, an earlier exchange is not possible out of consideration for our community. The same conditions apply to all our community members.


Your Style Box


How does the Your Style Box work?

In the FOBE Your Style Box subscription you choose three bags from our collection of It-Bags. You can choose one bag from our highlight bags. So you know exactly which three bags you will wear for two months - only the order in which you receive your selection is a surprise.

Key Facts
  • Costs: 89€ per month
  • Subscribe today and get your first bag at the beginning of July
  • You choose three handbags from our collection
  • You receive one bag and exchange it every two months
  • Free shipping and insurance of the bag with FOBE CARE
  • Six months commitment
  • The cancellation period is one month before the end of the subscription. If you miss the deadline, the subscription will automatically renew for another six months

How does the exchange work?

When it is time to exchange your bag, you will receive a reminder with a return label via email. The return takes place every two months on the 25th of the month. You will receive the next It-Bag at the beginning of the next month.


How do I receive the return label?

You will receive a reminder email before the exchange and a separate email with the return label.


When will I receive my bag?

If you subscribe to Your Style Box from the 1st to the 28th day of the month, your subscription will start right at the beginning of the following month. If you subscribe after the 28th of the month, your subscription will start at the beginning of the month after next.
Example: If you subscribe on January 26, your subscription will start at the beginning of February. If you subscribe on January 30, your subscription will start at the beginning of March


Can I keep my bag for more than 2 months?

No. Since we are a sharing community, it is unfortunately not possible to keep your bag longer, because in the exchange the next customer is already waiting for your bag.


When do I get to choose a new bag?

At the beginning of your subscription, you choose the bags for the next six months. Since we reserve these bags for you for this period, a change in the meantime is not possible.


Why is my selected bag not available?

We try very hard to always send you exactly the bags you have chosen for your subscription. However, in rare cases, replacement bags may reach us damaged or not in time. If we do not have your desired bag in stock at that time, we will work with you to find an alternative that you will be happy with.


How many bags do I get?

Within your 6-month subscription you will receive a total of three bags, each of which you can wear for two months. This means you will always have one luxury handbag in your subscription.


In which order will I receive the bags?

The order in which you receive your selections is a surprise.


I returned my first bag, when will I get my next bag?

If you submitted your return in time, you will receive your next bag at the beginning of the month. We recommend that you follow our suggested return date so that you have the shortest possible wait for your next bag. Since we are a sharing community and you trade with each other, we can't guarantee that you will receive your next bag earlier if you return early.


It-Box


How does the It-Box work?

In our FOBE It-Box subscription you will receive a new It-Bag every two months for six months. You can choose one bag from our wide range of luxury assortment and highlight bags as well as from our curated, smaller collection. The third It-Bag is a surprise bag, which we will choose for you based on your preferences.

Key Facts
  • Cost: 79€ per month
  • Subscribe today and get your first bag at the beginning of July
  • You choose two It-Bags from our assortment
  • The third It-Bag is a Surprise bag
  • You receive one bag and exchange it every two months
  • Free shipping and insurance of the bag with FOBE CARE
  • Six months commitment
  • The cancellation period is one month before the end of the subscription. If you miss the deadline, the It-Box subscription will automatically renew for another six months.

How does the exchange work?

When it is time to exchange your bag, you will receive a reminder with a return label via email. The return takes place every two months on the 25th of the month. You will receive the next It-Bag at the beginning of the next month.


How do I receive the return label?

You will receive a reminder email before the exchange and a separate email with the return label.


When will I receive my bag?

If you subscribe to the It-Box from the 1st to the 28th day of the month, your subscription will start right at the beginning of the following month. If you subscribe after the 28th of the month, your subscription will start at the beginning of the month after next.
Example: If you subscribe on January 26, your subscription will start at the beginning of February. If you subscribe on January 30, your subscription will start at the beginning of March.


Can I keep my bag for more than 2 months?

No. Since we are a sharing community, it is unfortunately not possible to keep your bag longer, because in the exchange the next customer is already waiting for your bag.


When do I get to choose a new bag?

At the beginning of your subscription, you choose the bags for the next six months. Since we reserve these bags for you for this period, a change in the meantime is not possible.


Why is my selected bag not available?

We try very hard to always send you exactly the bags you have chosen for your subscription. However, in rare cases, replacement bags may reach us damaged or not in time. If we do not have your desired bag in stock at that time, we will work with you to find an alternative that you will be happy with.


How many bags do I get?

Within your 6-month subscription you will receive a total of three bags, each of which you can wear for two months. One of them is a Surprise bag, which we will choose for you. So you will always have a luxury handbag in your subscription.


In which order do I get the bags?

The order in which you receive the selection is a surprise.


I returned my first bag, when will I get my next bag?

If you submitted your return in time, you will receive your next bag at the beginning of the month. We recommend that you follow our suggested return date so that you have the shortest possible wait for your next bag. Since we are a sharing community and you trade with each other, we can't guarantee that you will receive your next bag earlier if you return early.


What is a Surprise bag?

A Surprise bag is a bag we have selected for you. We will be inspired by your choice of the other two bags to suit your taste. You don't like surprises? Then we recommend that you take out our Your Style Box or Unlimited subscription.


Can I exchange my Surprise bag if I don't like it?

Unfortunately, it is not possible to exchange your Surprise bag, as it is part of your It-Box subscription.
If you are very unhappy with your bag, it is possible to upgrade to the Your Style Box. However, we will have to charge an additional service fee of 29 Euros for this. In addition, there may be retroactive payments of the price difference between the It-Box and the Your Style Box, which we will then also have to charge.


How does the payment work?


Which payment methods can I use?

We accept Paypal, Apple Pay, Google Pay, Visa, Mastercard, and AMEX.


How does the payment work in Unlimited?

The payment is due directly at the conclusion of your subscription and will be debited in the following months always on the same day of the month. This period corresponds to your contract month and your billing period. The payment is made in advance and is valid for the following contract month.
Example: The contract is concluded on 25.08. In this case, the following applies: The usage fee is always due for payment for the following month on the 25th of each month. So on 25.09. for the month of October, on 25.10. for the month of November, etc.


How does the payment rhythm work for the It-Box and Your Style Box?

The first payment is due directly at the conclusion of your subscription. All further payments are collected on the 15th of the month for the following month.
Example: The contract is concluded on 25.08. In this case, the user fee is due for payment for the first time on 25.08. The user fee is then due for payment on 15.08 of the following month. Subsequently, the user fee is due for payment on 15.09. for the month of October and on 15.10. for the month of November, etc.


What happens if my payment cannot be debited?

Make sure that your payment is covered at all times. If a monthly payment cannot be debited, we will send out payment reminders and subsequently reminders to you and additional reminder fees may apply.


How do I update my payment method?

To update your payment method, log in to your customer account and click on Payment methods. A pop-up will open where you can click on payment methods again. After that, you can add a new or an additional payment method.


How can I view my invoices?

To view your invoices, log in to your customer account and click on payment methods. A pop-up will open where you can click on Invoice History. Here you can always view all your invoices related to your subscription.


Damages and repairs


What happens if your bag gets damaged?

If your bag incurs any scratches, stains, spills, or other forms of damage, you must notify Fobe immediately. You can do so on the FOBE page or email us at hello@fobe.me. Once we have received the details about the incident, we will initiate the process of forwarding this information to the insurance company for claim processing.

Please note: only return the damaged bag after you have officially reported the damage to FOBE. If you do not report the damage to FOBE, you will not be covered under FOBE CARE insurance. If the bag you are returning is soiled, then a cleaning fee or 39EUR will be charged. The cleaning fee only applies to soiled bags that can be cleaned and not to damages.


In what condition should I return my bag?

Send your bag back to us in the same condition as you received it. FOBE is a sharing community and all of our members, like you, want to enjoy their rented It-Bags. Make sure the bag is empty before returning it. Stow it safely in the original dust bag and place it in the return box along with any accessories.


Are the bags insured?

All FOBE bags are insured with FOBE CARE. It is important that you report any damage immediately to hello@fobe.me. You can find detailed information about which damages are covered by the insurance on our FOBE CARE page and in our terms and conditions.


What do I have to consider when carrying the bags?

True to the motto "Sharing is caring" we ask you to always treat your bag well. We include a small, waterproof cosmetic bag with each bag. In order to protect the inner lining of the bags, pens, makeup, and anything that can leak should not be kept loose in the bag. We will also provide you with care information that you must follow when using the bag.


What do I have to take care of when the bag arrives?

We take great care that the bags leave our warehouse only in very good condition. However, if you receive a bag that is already damaged, please report the damage immediately to hello@fobe.me. Since FOBE is a sharing platform, minimal signs of wear and tear (e.g. small scratches on the surface / hardware) cannot always be avoided. However, we take great care to ensure that all of our bags are in very good condition overall.


What condition are the bags in?

Our bags are in mint to good condition. Slight signs of use can unfortunately not be avoided over extended use.


General


Are all bags available in every subscription?

In the Unlimited subscription, all brands, including Celine and Dior, are available to you - as long as they are available at the time.
In the Your Style as well as the It-Box you can choose from our large assortment of brands. However, the Celine and Dior brands are only available to Unlimited subscribers.


What countries is FOBE available?

Fobe is available to residents of Germany, Austria, Netherlands, Sweden, Denmark, and Finland. If you would like FOBE in your country, message us at hello@fobe.me.


How does the shipping work?

We ship our bags with DHL. As soon as the shipment has left our warehouse, you will receive an email with the shipment status and a tracking number. Please make sure that a personal delivery is possible and that you receive the package yourself.


How does the return shipment work?

You will receive an email from us with the return label and a QR code. You can either print out the return label or, if you do not have a printer, show the QR code at a DHL branch. Please note that the return must be made via our labels, otherwise you will be liable for the return shipping.


Can I cancel my subscription?

You can cancel your subscription with us within 14 days of signing up. A cancellation will only be accepted if the label has not been removed from the bag and the return is complete and includes the dust bag.


What happens if I return my bag to FOBE without accessories?

To ensure the complete return of your FOBE bag, please ensure all accessories, including straps, tags, and dust bags, are included. If any accessories are missing upon return, we kindly request that you contact us immediately to arrange a prompt return. A flat-rate shipping fee will apply. If you are unable to locate any missing accessories, you will be charged for their replacement based on their availability. For FOBE-branded dust bags, we charge a flat rate of 9 euros. For branded dust bags, the replacement fee is 49 euros.


Contact

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