FOBE FAQs

In our FOBE Unlimited subscription you choose your favorite from our complete range of luxury handbags. Dior and Celine are only available to you in the Unlimited subscription! Every two months you can choose your new bag from the currently available collection or continue to wear your favorite It-Bag as long as you like.

• Costs: 119€ per month
• Your subscription starts immediately after completion
• You choose a luxury bag from our entire collection - incl. Dior and Celine
• You will receive your selected It-Bag within 3-5 business days
• After two months you can exchange your bag for the first time for a new It-Bag or continue to wear your current model
• Free shipping and insurance of the bag with FOBE CARE
• Two months notice to the end of a contract month
• Minimum 3-month terms

We will send you a return label closer to the exchange date via email.

We will ship your bag securely via DHL within 2 business days after your FOBE Unlimited subscription account details have been verified.

After two months of wearing, we will inform you by email that you can choose your next bag. At the same time, the selection option for a new bag will be activated in your customer account. In addition, you can always see in your customer account, when the next exchange is possible.

Yes, because with your FOBE Unlimited subscription the exchange is optional after two months. You can continue to carry your bag and have the flexibility to exchange it for a new favorite model after two months with your current bag.

You can choose your new favorite bag after two months in the FOBE Unlimited subscription.

Since we are a sharing platform, it can happen that your favorite bag model is currently on the move within the community. Tip: Be sure to check our website regularly. We update our stock several times a day :-)
If necessary, we'll be happy to work with you to find an alternative that you'll be happy with.

Unfortunately, an earlier exchange is not possible out of consideration for our community. The same conditions apply to all our community members.

In the FOBE Your Style Box subscription you choose three bags from our collection of It-Bags. You can choose one bag from our highlight bags. So you know exactly which three bags you will wear for two months - only the order in which you receive your selection is a surprise.

• Costs: 89€ per month
• Subscribe today and get your first bag at the beginning of January
• You choose three handbags from our collection
• You receive one bag and exchange it every two months
• Free shipping and insurance of the bag with FOBE CARE
• Six months commitment
• The cancellation period is one month before the end of the subscription. If you miss the deadline, the subscription will automatically renew for another six months

When it is time to exchange your bag, you will receive a reminder with a return label via email. The return takes place every two months on the 25th of the month. You will receive the next It-Bag at the beginning of the next month.

You will receive a reminder email before the exchange and a separate email with the return label.

If you subscribe to Your Style Box from the 1st to the 28th day of the month, your subscription will start right at the beginning of the following month. If you subscribe after the 28th of the month, your subscription will start at the beginning of the month after next.
Example: If you subscribe on January 26, your subscription will start at the beginning of February. If you subscribe on January 30, your subscription will start at the beginning of March

No. Since we are a sharing community, it is unfortunately not possible to keep your bag longer, because in the exchange the next customer is already waiting for your bag.

At the beginning of your subscription, you choose the bags for the next six months. Since we reserve these bags for you for this period, a change in the meantime is not possible.

We try very hard to always send you exactly the bags you have chosen for your subscription. However, in rare cases, replacement bags may reach us damaged or not in time. If we do not have your desired bag in stock at that time, we will work with you to find an alternative that you will be happy with.

Within your 6-month subscription you will receive a total of three bags, each of which you can wear for two months. This means you will always have one luxury handbag in your subscription.

The order in which you receive your selections is a surprise.

If you submitted your return in time, you will receive your next bag at the beginning of the month. We recommend that you follow our suggested return date so that you have the shortest possible wait for your next bag. Since we are a sharing community and you trade with each other, we can't guarantee that you will receive your next bag earlier if you return early.

In our FOBE Premium Membership, you determine the price based on the subscription duration. You can choose between a 12-month term for 79€ per month or a 6-month term for 99€ per month. You can choose your first bag directly from our collection and then decide every two months which It-Bag you want next. Your membership starts immediately with your first It-Bag. You will have a fixed exchange cycle every 2 months from the start of your subscription and will receive the opportunity to choose your next It-Bag 5 days before the exchange.

• Cost: 79€ per month for 12 months and 99€ per month for 6 months
• Membership starts immediately after signing up
• You select an It-Bag
• You exchange your It-Bag every two months and choose your next bag from our current selection
• Free shipping and returns
• FOBE CARE insurance is included in your membership
• The cancellation period is one month before the end of the subscription. If you miss the deadline, your Premium membership will automatically renew for another six months.

After the start of your membership, exchanges occur every 2 months. You will be informed by email 10 days before the return date with details on when to return your bag and will receive a return label.

Five days before the exchange, you will be notified to choose your new bag. The selection window will be open for 5 days, giving you ample time to choose your new It-Bag. Your newly selected bag will be shipped as soon as we can track your return.

You will receive a reminder email before the exchange and a separate email with the return label.

We will ship your bag securely via DHL within 2 business days after your FOBE Premium membership account details have been verified.

Since your Fobe Premium Membership has a fixed exchange cycle of 2 months, it is unfortunately not possible to keep your bag for a longer period.

You exchange every 2 months and will have the opportunity to choose your next bag 5 days before the exchange. You must make your selection within this timeframe to ensure a smooth exchange process.

We try very hard to always send you exactly the bags you have chosen for your subscription. However, in rare cases, replacement bags may reach us damaged or not in time. If we do not have your desired bag in stock at that time, we will work with you to find an alternative that you will be happy with.

Wi will ship your new bag, once we can track your return. It is important that you select your new bag within the 5-day window before your return date. Please ensure that you return your bag on time to ensure a smooth exchange process.

In our FOBE It-Box subscription you will receive a new It-Bag every two months for six months. You can choose one bag from our wide range of luxury assortment and highlight bags as well as from our curated, smaller collection. The third It-Bag is a surprise bag, which we will choose for you based on your preferences.

• Cost: € per month
• Subscribe today and get your first bag at the beginning of January
• You choose two It-Bags from our assortment
• The third It-Bag is a Surprise bag
• You receive one bag and exchange it every two months
• Free shipping and insurance of the bag with FOBE CARE
• Six months commitment
• The cancellation period is one month before the end of the subscription. If you miss the deadline, the It-Box subscription will automatically renew for another six months.

When it is time to exchange your bag, you will receive a reminder with a return label via email. The return takes place every two months on the 25th of the month. You will receive the next It-Bag at the beginning of the next month.

You will receive a reminder email before the exchange and a separate email with the return label.

If you subscribe to the It-Box from the 1st to the 28th day of the month, your subscription will start right at the beginning of the following month. If you subscribe after the 28th of the month, your subscription will start at the beginning of the month after next.
Example: If you subscribe on January 26, your subscription will start at the beginning of February. If you subscribe on January 30, your subscription will start at the beginning of March.

No. Since we are a sharing community, it is unfortunately not possible to keep your bag longer, because in the exchange the next customer is already waiting for your bag.

At the beginning of your subscription, you choose the bags for the next six months. Since we reserve these bags for you for this period, a change in the meantime is not possible.

We try very hard to always send you exactly the bags you have chosen for your subscription. However, in rare cases, replacement bags may reach us damaged or not in time. If we do not have your desired bag in stock at that time, we will work with you to find an alternative that you will be happy with.

Within your 6-month subscription you will receive a total of three bags, each of which you can wear for two months. One of them is a Surprise bag, which we will choose for you. So you will always have a luxury handbag in your subscription.

The order in which you receive the selection is a surprise.

If you submitted your return in time, you will receive your next bag at the beginning of the month. We recommend that you follow our suggested return date so that you have the shortest possible wait for your next bag. Since we are a sharing community and you trade with each other, we can't guarantee that you will receive your next bag earlier if you return early.

A Surprise bag is a bag we have selected for you. We will be inspired by your choice of the other two bags to suit your taste. You don't like surprises? Then we recommend that you take out our Your Style Box or Unlimited subscription.

Unfortunately, it is not possible to exchange your Surprise bag, as it is part of your It-Box subscription.
If you are very unhappy with your bag, it is possible to upgrade to the Your Style Box. However, we will have to charge an additional service fee of 29 Euros for this. In addition, there may be retroactive payments of the price difference between the It-Box and the Your Style Box, which we will then also have to charge.

We accept Paypal, Apple Pay, Google Pay, Visa, Mastercard, and AMEX.

The payment is due directly at the conclusion of your subscription and will be debited in the following months always on the same day of the month. This period corresponds to your contract month and your billing period. The payment is made in advance and is valid for the following contract month.
Example: The contract is concluded on 25.08. In this case, the following applies: The usage fee is always due for payment for the following month on the 25th of each month. So on 25.09. for the month of October, on 25.10. for the month of November, etc.

The payment is due directly at the conclusion of your subscription and will be debited in the following months always on the same day of the month. This period corresponds to your contract month and your billing period. The payment is made in advance and is valid for the following contract month.
Example: The contract is concluded on 25.08. In this case, the following applies: The usage fee is always due for payment for the following month on the 25th of each month. So on 25.09. for the month of October, on 25.10. for the month of November, etc.

The first payment is due directly at the conclusion of your subscription. All further payments are collected on the 15th of the month for the following month.
Example: The contract is concluded on 25.08. In this case, the user fee is due for payment for the first time on 25.08. The user fee is then due for payment on 15.08 of the following month. Subsequently, the user fee is due for payment on 15.09. for the month of October and on 15.10. for the month of November, etc.

Make sure that your payment is covered at all times. If a monthly payment cannot be debited, we will send out payment reminders and subsequently reminders to you and additional reminder fees may apply.

To update your payment method, log in to your customer account and click on Payment methods. A pop-up will open where you can click on payment methods again. After that, you can add a new or an additional payment method.

To view your invoices, log in to your customer account and click on payment methods. A pop-up will open where you can click on Invoice History. Here you can always view all your invoices related to your subscription.

If your bag incurs any scratches, stains, spills, or other forms of damage, you must notify Fobe immediately. You can do so on the FOBE page or email us at hello@fobe.me. Once we have received the details about the incident, we will initiate the process of forwarding this information to the insurance company for claim processing.

Please note: only return the damaged bag after you have officially reported the damage to FOBE. If you do not report the damage to FOBE, you will not be covered under FOBE CARE insurance. If the bag you are returning is soiled, then a cleaning fee or 39EUR will be charged. The cleaning fee only applies to soiled bags that can be cleaned and not to damages.

Send your bag back to us in the same condition as you received it. FOBE is a sharing community and all of our members, like you, want to enjoy their rented It-Bags. Make sure the bag is empty before returning it. Stow it safely in the original dust bag and place it in the return box along with any accessories.

All FOBE bags are insured with FOBE CARE. It is important that you report any damage immediately to hello@fobe.me. You can find detailed information about which damages are covered by the insurance on our FOBE CARE page and in our terms and conditions.

True to the motto "Sharing is caring" we ask you to always treat your bag well. We include a small, waterproof cosmetic bag with each bag. In order to protect the inner lining of the bags, pens, makeup, and anything that can leak should not be kept loose in the bag. We will also provide you with care information that you must follow when using the bag.

We take great care that the bags leave our warehouse only in very good condition. However, if you receive a bag that is already damaged, please report the damage immediately to hello@fobe.me. Since FOBE is a sharing platform, minimal signs of wear and tear (e.g. small scratches on the surface / hardware) cannot always be avoided. However, we take great care to ensure that all of our bags are in very good condition overall.

Our bags are in mint to good condition. Slight signs of use can unfortunately not be avoided over extended use.

In Unlimited and the Premium membership, all brands, including Celine and Dior, are available to you - as long as they are available at the time.

In the Your Style you can choose from our large assortment of brands. However, the Celine and Dior brands are only available to Unlimited subscribers.

Fobe is available to residents of Germany, Austria, Netherlands, Sweden, Denmark, and Finland. If you would like FOBE in your country, message us at hello@fobe.me.

We ship our bags with DHL. As soon as the shipment has left our warehouse, you will receive an email with the shipment status and a tracking number. Please make sure that a personal delivery is possible and that you receive the package yourself.

You will receive an email from us with the return label and a QR code. You can either print out the return label or, if you do not have a printer, show the QR code at a DHL branch. Please note that the return must be made via our labels, otherwise you will be liable for the return shipping.

You can cancel your subscription with us within 14 days of signing up. A cancellation will only be accepted if the label has not been removed from the bag and the return is complete and includes the dust bag.

To ensure the complete return of your FOBE bag, please ensure all accessories, including straps, tags, and dust bags, are included. If any accessories are missing upon return, we kindly request that you contact us immediately to arrange a prompt return. A flat-rate shipping fee will apply. If you are unable to locate any missing accessories, you will be charged for their replacement based on their availability. For FOBE-branded dust bags, we charge a flat rate of 9 euros. For branded dust bags, the replacement fee is 49 euros.