Fobe FAQs

Choose Your Bag and Rental Period:

Select your favourite bag and a rental period that suits you, ranging from 14 days to 12 months. Longer rental periods reduce the cost of your membership. For a 12-month rental period, membership starts from just 79€ per month.

Optional Monthly Bag Swap Option:

At Sign-Up:

For rental periods of 3, 6, or 12 months, you can opt for the ability to swap your bag monthly for an additional €10 per month.

Swap Later:

You can request a bag swap at any time through your member area. A swap in this case costs €29 and is handled by our customer support team.

Included Services:

Fobe Care Insurance:

Protection for your bag is included. You can upgrade to Fobe Care Premium with no excess during checkout.

Standard Shipping:

Free and always included in your membership.

Express Shipping:

At Sign-Up: You can add DHL Express shipping for a one-time fee of €9.90 during checkout.
During the Rental Period: You can request express shipping at any time through support for an additional fee.

With the Fobe Membership, you enjoy flexibility, security, and a wide selection of It Bags – tailored exactly to your needs.

Once your membership is activated, your bag will be dispatched within 1-2 working days using your chosen delivery method (DHL or DHL Express).

Monthly Swap Option Booked:

If you added the swap option when you subscribed, we will notify you via email after one month that you can select a new bag. At the same time, the selection option will be activated in your customer account. There, you can also see at any time when your next swap is possible.

Without Booked Swap Option:

No problem! You can request a bag swap at any time in your customer account for an additional fee of €29. Simply click on the "Request optional bag swap for €29" button, and our support team will handle the swap for you.

You can keep your bag for as long as you like. Even if you have booked the monthly swap option, it is entirely up to you whether and when you want to use it – the swap is always optional.

If you have booked the monthly swap, you can select your next handbag after using the current one for 1 month. We will also notify you by email when it's time. If you prefer to make the swap later, for example after 6 weeks, the next swap will be postponed accordingly by an additional month.

As we are a sharing platform, it’s possible that your desired bag is currently being borrowed by someone else. Tip: Check our website regularly – we update our stock several times a day! If needed, we’re more than happy to help you find a suitable alternative that you’ll love just as much.

You can add bags to your favourites and will be notified by email as soon as they become available. Simply sign up with us to get started.

Yes, an optional swap is available at any time for €29.

swap:

In the event of a bag swap, the new bag will be reserved for 3 working days. During this time, the old bag must be returned; otherwise, the reservation for the new bag will be cancelled.

If you return your bag late after cancelling, the cancellation will be void and your membership will continue. You will need to cancel again in your profile and will receive confirmation from us in accordance with the cancellation period.

Our support team will always send you the return label via email. If you are exchanging your bag, you will receive the label after you have selected your new bag. In the case of a cancellation, we will send you the return label at least 5 working days before the end of your membership for returning your bag.

Yes, that's possible! In your member area, you'll find the "Request optional bag swap for 29€" button, which allows you to request an swap at any time for an additional fee of €29. By clicking the button, you can choose your new bag and our support team will be notified of your request.
This bag will then be reserved for you for 3 working days.

You will receive a return label via email for sending back your current bag. Once you've dropped off the bag at DHL and we can track the return in our system, your new bag will leave our warehouse.

Yes, you can add DHL Express Shipping for an additional fee of €9.90 during checkout when you sign up for a membership (delivery within 1-2 working days). During your membership, you can choose whether your new handbag is sent via express or standard shipping. Simply contact our Support team for assistance at hello@fobe.me.

You can easily cancel your membership at any time in your Member Area. You will then receive a confirmation stating the end date of your membership.

Notice periods:

• 14-day term: No notice period required - if you do not return the handbag to us on time, the term will automatically extend by another 14 days.
• 1-month term: Cancellation must be made at least 7 days before the end of the term, otherwise the membership will renew for another month after the next payment.
• 3, 6, and 12-month terms: Cancellation must be made at least 1 month before the end of the term, otherwise the membership will renew for another month after the next payment.

Once you select a new handbag as part of your membership—whether through the included or optionally booked swap—the handbag will be reserved for you for 3 working days. Unfortunately, longer reservation periods are not possible, as we want to ensure that the handbags are quickly available for other members.

With the Favourites feature, you can save your favourite handbags. If you don't have an active membership, we'll notify you as soon as a handbag becomes available. If you do have an active membership, you'll also be informed about availability, but only if you're eligible to make an swap.

Yes, extending the duration is possible! Simply contact our support team with your desired duration, and we will adjust it on your next invoice.

Yes, absolutely! If you decided on the optional exchange but would now prefer the monthly exchange, just send us an email at hello@fobe.me, and we’ll take care of the rest.

The Premium Insurance offers you the same benefits as the Standard Fobe Care Insurance, with the added advantage of no excess. This means that in the event of damage, you won't have to bear any additional costs – you are fully covered without having to pay for any part of the damage yourself. Please refer to the Fobe Care page for the exact insurance terms and conditions.

Yes, all bags from Fobe are insured with Fobe Care. It is important that you report any damages immediately to hello@fobe.me. You can find detailed information about which damages are covered by the insurance on our Fobe Care page and in our terms and conditions.

If your handbag has scratches, stains, or other damage, please inform us immediately by emailing hello@fobe.me. This is the only way we can guarantee insurance coverage.

Important: Only return the damaged handbag after you have reported the damage. Without reporting the damage, you cannot take advantage of the Fobe Care protection. If the handbag arrives in a heavily soiled condition that does not qualify as damage, we will charge a cleaning fee of €39.

"Sharing is caring" – please always treat your bag with care. When you start your membership, you'll receive a waterproof cosmetic pouch with your first bag to protect the lining. You can keep this pouch for the entire duration of your membership. Items like pens, makeup, and anything that might leak should not be stored loosely in the bag. Additionally, we will provide you with care instructions to follow while using the bag.

We ensure that all handbags leave our warehouse in perfect condition. However, if a damaged handbag does arrive, please report the issue to our Support team immediately. As Fobe is a sharing platform, minor signs of wear and tear (such as small scratches on the surface or hardware) may occur, but we make sure that all handbags are in overall excellent condition.

Our bags are in excellent to good condition. While minor signs of wear may appear with extended use, they are generally minimal and do not affect the quality.

You can reach our support team from Monday to Saturday between 8 am and 5 pm via email at: hello@fobe.me

We are currently operating in Germany, Austria, and Denmark.

We ship our handbags using DHL with personal delivery. As soon as your handbag leaves our warehouse, you will receive an email with the shipment status and a tracking number. Please ensure that personal delivery is possible and that you are available to receive the package yourself.

When you sign up for your membership and at any time afterwards, you have the option to receive your handbag via DHL Express. This service incurs an additional charge of €9.90.

Please also make sure to keep your address up to date in your profile to ensure smooth delivery. If you need to change your address, please contact our support team.

We will send you an email with a return label and a QR code. You can either print the return label or, if you don't have a printer, simply show the QR code at a DHL branch. Please note that returns must be made using our labels, otherwise you will be responsible for the return shipping costs.

Yes, you can cancel your membership within 14 days of signing up. The cancellation will only be accepted if the tag on the handbag has not been removed and the return is complete, including the dust bag and any accessories.

Please note that the right to cancel is excluded for the 2-week membership as per BGB § 312g paragraph 2.

It's important to return the bag with all its accessories included. If a strap, tag, or any other accessory is missing, you will need to send it separately, and we will charge you a shipping fee. If the accessory cannot be found, the loss will be charged. The amount depends on whether the accessory can be reordered individually or not.

If the dust bag is missing and you cannot find it, we will charge a fee of €9 for a Fobe dust bag and €49 for dust bags from other brands.

To log into your Fobe account, simply click on the ☰ icon in the menu bar to open the menu. From there, you can log in via the Member Area or by selecting Sign In.

In the member area, you'll find your personal referral code under the "Refer a Friend" tab. Simply share this code with your friends.

Your benefits:

• Receive €50 credit for each successfully referred person.
• Your friend gets a 90% discount on their first month.
• The credit is activated once your friend has been a member for 14 days.

Important: This offer is only valid if the referred person signs up for a membership with a minimum term of 3 months.

Yes, that's possible! If you've fallen in love with your bag, simply send us a message via WhatsApp or an email to resale@fobe.me. We'll provide you with a personalised offer.

You can find more pre-loved designer bags in our resale shop at: fobe.sale.

Currently, our collection includes the following brands: Balenciaga, Bottega Veneta, Celine, Dior, Fendi, Gucci, Loewe, Miu Miu, Prada, Saint Laurent and Valentino.

Yes, all our bags are sourced directly from the manufacturer, and we use various technologies to ensure that we receive the exact same bag back from our members after each rental. Therefore, we can guarantee that your bag is always an original.

You can enter your voucher or discount code at checkout in the final step of your order when completing your membership.

If there is a delivery delay for which we are responsible, we will credit you for the days you were without the bag.

As soon as your handbag is on its way to you, you will receive an email with your DHL or DHL Express tracking code.

In some cases, we require an identification document or proof of residence to validate your membership. If this is necessary, you will receive an email from us with a secure link through which you can upload the documents in an encrypted format. Your data will be used solely for validation purposes and will be promptly deleted once the process is complete.

We accept PayPal, Apple Pay, Google Pay, Visa, Mastercard, and AMEX. Unfortunately, payment by bank transfer or direct debit is not possible.

The payment is due immediately upon activation of your membership and will then be debited monthly on the same calendar day. This day determines your billing period and contract month.

The payment is made in advance and covers the following contract month.

For example:

Contract starts on 25 August.
Payment on 25 August covers the month of September.
Next payment on 25 September covers the month of October.
This way, the payment schedule remains clear and predictable for you.

Please ensure that your payment method has sufficient funds at all times. If a monthly instalment cannot be processed, we will send you payment reminders and, if necessary, formal notices. Additional late fees may apply.

1. Log in to your member area and click on Payment Information.
2. A pop-up will appear, allowing you to click on Payment Methods.
3. From there, you can add a new or additional payment method.

Tip The "Credit Card" payment method is selected by default. If you wish to use a different payment method, click on "Choose another payment method" below the input fields.

To view your invoices, simply log into your member area and click on payment information. This will open a pop-up where you'll find invoice history as the last option. Here, you can view all your invoices related to your membership.