Fobe Care
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We’ve got you covered
With Fobe Care, your bag is automatically covered at no extra cost. For complete protection with no excess, you can opt for Fobe Care Premium.
Important: Let us know immediately if anything happens and provide us with all the details about the damage. You can find more information in the Fobe Care Rules below and in our Terms and Conditions.
- Protection against damage* with 10% excess.
- Normal wear and tear is covered.
- Free: Waterproof cosmetic pouch to protect against cosmetic accidents.
- Important: Report any damage within 48 hours.
- Everything you know and love about Fobe Care is included here for you.
- No deductible for damages.
- Protection in the event of damage* without excess.
- Normal wear and tear are covered.
- Free of charge: waterproof cosmetic bag to protect against cosmetic accidents.
- Important: Report damage within 48 hours.
Fobe Care Rules
- Is damaged due to falls, liquids, or similar incidents, rendering it unusable,
- Suffers damage from violence, fire, vandalism, or while in a hotel, with a porter, or in luggage storage,
- with Fobe Care: after a deductible of up to 10% of the handbag´s original price.
- with Fobe Care Premium: with no deductible and priority support for swift processing.
Additionally, we provide all customers with a waterproof cosmetic pouch to help prevent damage from cosmetic products. Please note that we reserve the right to charge for damages caused by cosmetic products.
Important: Report any damages within 48 hours via email to hello@fobe.me. We cannot guarantee cost coverage for reports made after this period.
- Internal damage to the handbag caused by cosmetic products or pens.
- Damage due to "Force Majeure" (e.g., war, civil unrest, pandemics).
- Damage resulting from intentional actions.
- Damage not reported in a timely manner.
- Loss of your handbag.
The Benefits of Fobe
Your Sharing Platform for Luxury Handbags - our Membership, perfectly tailored to your needs
Starting from just 79€ / month
Keep or swap - the choice is yours!
Basic protection included, or add premium cover with no excess
Extend at any time and secure better prices
Frequently Asked Questions (FAQs)
When will I receive my first bag?
Once your membership is activated, your bag will be dispatched within 1-2 working days using your chosen delivery method (DHL or DHL Express).
How can I choose my next bag and arrange an swap?
If you added the swap option when you subscribed, we will notify you via email after one month that you can select a new bag. At the same time, the selection option will be activated in your customer account. There, you can also see at any time when your next swap is possible.
Without Booked Swap Option:No problem! You can request a bag swap at any time in your customer account for an additional fee of €29. Simply click on the "Request optional bag swap for €29" button, and our support team will handle the swap for you.
Why is my favourite bag not available?
As we are a sharing platform, it’s possible that your desired bag is currently being borrowed by someone else. Tip: Check our website regularly – we update our stock several times a day! If needed, we’re more than happy to help you find a suitable alternative that you’ll love just as much.
You can add bags to your favourites and will be notified by email as soon as they become available. Simply sign up with us to get started.
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