Once your membership is activated, your bag will be dispatched within 1-2 working days using your chosen delivery method (DHL or DHL Express).

If you added the swap option when you subscribed, we will notify you via email after one month that you can select a new bag. At the same time, the selection option will be activated in your customer account. There, you can also see at any time when your next swap is possible.

No problem! You can request a bag swap at any time in your customer account for an additional fee of €29. Simply click on the "Request optional bag swap for €29" button, and our support team will handle the swap for you.

As we are a sharing platform, it’s possible that your desired bag is currently being borrowed by someone else. Tip: Check our website regularly – we update our stock several times a day! If needed, we’re more than happy to help you find a suitable alternative that you’ll love just as much.

You can add bags to your favourites and will be notified by email as soon as they become available. Simply sign up with us to get started.